FAQ
Questions people actually ask
Straight answers about pricing, payment, cancellations and the two PINs — and about what it costs a professional to join HomyZone in Ahmedabad.
- How much does a service cost?
- Every job in the HomyZone catalogue has one fixed platform price — all 271 of them — set by HomyZone, not by the professional, and shown on this website before you download anything. The price you see on the service is the price on your bill; anything outside the listed job is proposed in the app and joins the bill only if you approve it. Prices can be revised in the admin, so the figure in the app when you book is the one that applies. The trades are the exception: an electrician, plumber or carpenter is booked as a ₹29 consultant visit, and the work is quoted when they come.
- How do I book an electrician, plumber or carpenter?
- Book a consultant for ₹29, paid online. The same goes for fan installation, furniture assembly and home painting. Once a professional accepts, you both see each other's number; the expert calls you, visits, and agrees the work and its price with you directly — HomyZone takes no commission on it. Once they have been, mark the visit done and rate them. The ₹29 is refunded in full if nobody is assigned or the professional does not arrive.
- Is there a discount on my first booking?
- Yes — every new customer gets ₹100 off a booking of ₹300 or more, applied automatically, on cash and online bookings alike. Share your code: your friend gets ₹50 and you get ₹50 when their first booking is done. Discounts last 90 days, are kept for later on a smaller booking, and come back if a booking that used one is cancelled. A booking that uses a discount earns no cashback coins.
- When do I pay?
- You choose when you book. Cash on service means you pay the professional after the work, once you have shared the completion PIN. Pay online means paying by UPI up front: the search for a professional starts once the payment succeeds, and the money is held against the booking — refunded in full if nobody accepts. Paying online is also the only way to earn cashback coins. A consultant booking for a trade is online only.
- What happens if nobody accepts my request?
- HomyZone runs the search again before giving up. If no professional accepts, the booking ends as 'no professional found' and you are told. A cash booking has cost you nothing; an online payment is refunded in full to the payment method, and any coins or discounts you used go back to your wallet. The app also offers to rebook the same job into a later slot in one tap.
- Can I cancel, and what does it cost?
- Yes. Cancelling is free until a professional accepts, and free for 2 minutes after one does. After that a share applies, depending on how far the job had got — more once they have arrived, and nothing is refunded once work has started — and the app shows the exact amount before you confirm. If no professional was found, or the professional cancels or fails to arrive, you are refunded in full. On an online booking the refund goes back to your payment method; on a cash booking the charge is recorded as dues on your wallet, and any unpaid dues stop a new booking until they are paid.
- What if my professional is late?
- Each booking shows the time they promise to arrive by. More than 15 minutes late and HomyZone adds 30 coins to your wallet; 30 minutes late and you can cancel free. If they do not turn up at all, you choose: get another professional at no extra cost, or cancel free of charge.
- What are the two PINs for?
- The professional needs the first to start and the second to finish. The start PIN confirms the right person reached the right address; the completion PIN is shared only once you have checked the work. Nothing is marked done — and nobody is paid — without you. If someone turns up claiming to be from HomyZone and cannot complete the start step in their app, they are not your professional.
- Are the professionals verified?
- Every professional verifies their Aadhaar before their first job — by scanning the card's UIDAI-signed QR code and taking a selfie — and is rated by customers after every job. You see an "Aadhaar verified" badge on the professional who accepts. It is an identity check; we do not claim background or police verification.
- Can the professional add charges?
- Only with your approval. Extra work is proposed in the app with its price, and joins your bill only if you approve it there. Nothing can be charged that you have not seen.
- Can I contact my professional?
- Yes — chat in the app from the moment they accept, and call once they are on their way: when they have covered half the trip, a call button appears on the booking for both of you. Until then a phone number typed into the chat is masked. While they travel you see how far away they are by road and when they will reach you.
- What is cashback and how does it work?
- Paying online earns cashback coins, credited to your HomyZone wallet when the job completes. Cash bookings earn no coins. One coin is one rupee off a future online booking, up to a capped share of that booking, and a booking paid partly with coins earns no new coins. Coins expire 45 days after they are earned. The app shows the current rate and limits when you earn and spend them.
- What is the scratch card?
- Rate your professional within 60 minutes of the job finishing and you win a scratch card worth between 1 and 10 coins. The amount is drawn at random and is the same whatever rating you give — it rewards rating, not a good rating. A ₹29 consultant booking does not win one.
- What does the price include?
- The visit and the work. Some repair and check-up jobs are marked "labour only" — on this website and in the app. For those, the price covers the professional's visit, finding the fault and fixing it, but not spare parts: if a part is needed, the professional tells you which one, you buy it, and they fit it as part of the same booking at no extra charge. HomyZone does not supply, price or warrant spare parts.
- Can I book the same professional again?
- Yes. Make them your pro after a job, or tap Book again — they are asked first, for 2 minutes, before anyone else. You can remove a pro at any time in Profile, and they are never told.
- What is My Home?
- Keep your appliances and vehicles in the app, see their service history, get a reminder when one is due, and earn 10 coins for a month of green home health.
- Why can't I book? It says I have dues.
- A late cancellation on a cash booking is recorded as dues on your wallet. Any unpaid dues stop a new booking until they are paid. Pay them from the Wallet screen in the app with any UPI app, then book as usual.
- How does hourly work work?
- Instahelp is sold by the hour. Your booking buys the first hour, and more time is added half an hour at a time, each block confirmed by you in the app before it is billed. Only you can extend it — neither HomyZone nor the professional can.
- What if something goes wrong with the work?
- Raise a dispute on the booking in the app within 7 days of it finishing, or report the professional from the booking at any stage. A person at HomyZone reviews every dispute and decides on a refund or a re-service. You can also write to us from the contact page.
- Why can't I pay online late at night?
- A booking for right now made between 8 PM and 8 AM is cash on service only. A booking for a later slot can still be paid online, whatever time you make it.
- Do you collect my bike or car?
- No — you take it to a garage near you, and the app shows you where it is. A breakdown (not starting, a puncture, a flat battery) is fixed where the vehicle stands instead. When it is ready, the garage may offer to drop it home for ₹99 on a bike or ₹199 on a car, paid in cash when you get it. You can accept or decline.
- Which phones do the apps run on?
- HomyZone and HomyZone Partner are Android apps. That is the only platform we build for today, and we would rather say so plainly than leave you looking for a version that does not exist.
- What does it cost a professional to join?
- A HomyZone Partner plan is a one-time payment that never expires: ₹99 for 1 category, ₹189 for 2 categories, ₹249 for 3 categories. The trades — Carpenter, Electrician, Fan Installation, Furniture Assembly, Home Painting and Plumber — are a separate membership of ₹99 for 30 days each, and the work agreed on a trade visit carries no commission. Commission on other completed jobs is a percentage set per category, and every offer shows that job's commission and what you keep before you accept. Prices and rates are set in the admin and may be revised; any commission rise is announced in the app at least 30 days ahead.
- How does a professional join?
- Download the partner app, sign in with your number, choose a plan, pick your categories, pay, and verify your Aadhaar with its QR code and a selfie. There is no approval queue — a matching card is verified at once. Someone who cannot scan can use a screenshot of their free e-Aadhaar, or send a photo of the card with the first 8 digits covered for us to check.
- How does a professional choose what work they get sent?
- Inside their chosen categories, a professional ticks the individual jobs they are willing to do and sets the areas they work in. Only those requests reach them. Someone who fits ACs but does not do gas refills leaves gas refills unticked and never sees one. This is the core of how HomyZone matches — on the specific job, not on the trade.
- Do professionals pay less if they do well?
- Yes. Partners move up from Starter to Silver and Gold on their last 90 days of completed jobs, rating, no-shows and on-time arrival. Silver takes 1 point off the commission and Gold 2 points, and better levels are offered jobs first. Customers a partner invites themselves pay a lower own-customer commission, and the first 100 partners to pay for a plan are founding partners, with their rates locked for 24 months.
- How soon can work start?
- Book for now, or schedule a slot up to 7 days ahead — the search for a professional starts an hour before a scheduled slot. Most bookings are picked up in a few minutes, and once a professional accepts, the app shows the time they promise to reach you by. We do not promise a fixed number of minutes.
- Which cities does HomyZone operate in?
- Ahmedabad, Gujarat. That is the only city right now — one city, done properly. We are not operating anywhere else yet, and when that changes it will be stated plainly on this site rather than implied.
- Where are the terms and conditions?
- There are two sets, one for customers and one for professionals, and both are published on this site at homyzone.in/terms. They are the same terms the apps show under Profile, with the figures filled in from the live settings.
Still not answered?
The trust page goes into the protections in detail, and how it works walks through both journeys stage by stage. Otherwise get in touch.
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Browsing happens here. Booking, following your professional's arrival and the two PINs happen in the HomyZone app, across Ahmedabad.