Customer Terms & Conditions

You must be 18 or older and register with a mobile number you control. Login is by OTP, and you are responsible for anything done from your account.

One mobile number may hold one customer account and one partner account; they are separate.

Keep your profile and saved addresses accurate — the professional goes where the booking says.

A booking is a request; it is confirmed only when a professional accepts it. If nobody accepts, the booking ends as "No provider" and any online payment is refunded in full.

Bookings can be for now or for a later slot, up to 7 days ahead.

Prices shown are the platform's fixed prices for the listed service. Anything outside the listed scope must be agreed separately and may be refused by the professional.

Some repair and check-up services are marked "labour only". Their price covers the professional's visit, the diagnosis and the repair work; spare parts and consumables are not included. If a replacement part is needed, the professional tells you which one, you arrange and pay for the part yourself, and the professional fits it as part of the same booking at no extra charge. HomyZone does not supply, price or warrant spare parts.

Some services allow booking several units on one visit; the count you choose is what is billed. Multi-unit discounts, where offered, are shown before you confirm.

A second booking of the same service within 1 minute is blocked, to prevent accidental double booking.

A booking's 4-digit PIN is shown only to you. Share it only with the professional who arrives, at the start of work; it is how the platform knows the job began.

You may pay online (prepaid via Razorpay / UPI) or in cash after the service, as offered on the booking.

Online payments are held against the booking and refunded under the cancellation rules below. Cash is paid to the professional in full on completion.

If you owe the platform money (a cancellation charge on a cash booking), new cash bookings are blocked once the amount owed reaches ₹150, until the dues are cleared online.

If 5 or more of your last 10 bookings were cancelled late, the cash option is removed from your account for a period.

A booking for right now made between 8 PM and 8 AM is cash on service only; online payment is not offered for it. A booking for a later slot can be paid either way.

Paying online earns cashback coins at 5% of the booking, credited on completion. Coins are not money and cannot be withdrawn or transferred.

Coins can pay for part of a future online booking, up to 5% of that booking and 50% of your balance. A booking paid partly with coins earns no new coins.

Coins expire 45 days after they were earned. The platform may change rates, caps or expiry for coins earned after the change.

Rating your professional after a completed booking gives you a scratch card worth between 1 and 10 coins. The amount is drawn at random by the platform, is the same whatever rating you give, and follows the coin rules above. The platform may change or withdraw the card at any time.

You may cancel free at any time before a professional is assigned, and for 2 minutes after one is assigned.

After assignment a cancellation charge applies on a sliding scale: you are refunded 90% while the professional is on the way, 75% once they have arrived, and nothing once work has started. The exact charge is shown before you confirm the cancellation.

Refunds of online payments go back to the original payment method within the payment gateway's timeline. On cash bookings the charge is recorded as dues (see U12).

If the professional cancels or fails to arrive, you are never charged, and any online payment is refunded in full.

If you are unreachable or absent for 15 minutes after the professional arrives, the booking may be closed as a no-show and charged as an "arrived" cancellation.

The professional's live location is shared with you only while they are on the way to your booking.

You must provide reasonable access, working conditions and safety at the address; the professional may stop work if these are unsafe.

Photos or notes recorded by the professional during the job may be attached to the booking for dispute purposes.

HomyZone's responsibility covers only the service you booked, as listed in the app, for the price shown. This applies to every category, including personal-care services such as spa and massage.

Anything that takes place between you and a professional beyond the booked service is outside the platform. Any such interaction can only happen by the free and mutual choice of the two adults involved — it is not part of any HomyZone service, and HomyZone does not arrange it, endorse it, or take any responsibility for it or for its consequences.

Neither party may hold HomyZone responsible for conduct outside the booked service. A claim, complaint, or public statement blaming HomyZone for such conduct will be treated as false and defamatory; HomyZone reserves the right to take legal action against every person involved and to remove their accounts permanently.

Offering, requesting, or negotiating anything beyond the booked service through HomyZone is prohibited and is grounds for immediate and permanent removal from the platform. Any conduct that is not mutually agreed must be reported to support@homyzone.in; HomyZone will cooperate fully with the authorities.

Hourly services are billed for the first hour up front. Additional time is added in half-hour blocks, each confirmed by you in the app before it is billed.

Bike and car bookings must name a vehicle by registration number; the plate you give is what the professional services.

You bring the vehicle to the professional. Delivery back to your address is optional and charged at ₹99 for a bike or ₹199 for a car; there is no charge if you collect it yourself.

You are responsible for your vehicle's documents and for removing valuables before handing it over.

You can raise a dispute on a completed booking within 7 days; the platform's decision on refunds or re-service is final.

Ratings and reviews must be honest and about the service; abusive content may be removed.

Arranging or paying for work directly with a professional you met through HomyZone, bypassing the app, is not permitted. Work arranged that way carries no protection, no refunds and no cashback.

The platform may act on patterns that indicate off-platform dealing — repeat cancellations between the same customer and professional, reports — including restricting accounts.

We collect your mobile number, name, addresses, booking history, and your location while you use address features, to run the service. Your phone number is shared with the assigned professional only for the booking's duration.

Push notifications carry booking updates. You can turn them off in your phone settings, but you may then miss updates about a job.

Payments are processed by Razorpay; we do not store your card or UPI credentials.

Professionals are independent service providers, not HomyZone employees. HomyZone facilitates the booking and the payment.

HomyZone's liability for a booking is limited to the amount paid for that booking.

We may suspend accounts for abuse, fraud, repeated no-shows or cancellations, or breach of these terms.

These terms may be updated; continued use after an update means acceptance. Governing law: India. Jurisdiction: the courts of Ahmedabad, Gujarat.

Support: ask HomyBot in the app, or write to support@homyzone.in.