Partner Terms & Conditions

You must be 18 or older, legally able to work in India, and provide accurate identity and contact details; the platform may verify them at any time.

Before jobs reach you, you verify your Aadhaar once: scan its UIDAI-signed QR code (or a screenshot of your e-Aadhaar) and take a selfie. From the QR we keep your name, date of birth, gender, address, the photo on the card, the last 4 digits of your Aadhaar and of the mobile number linked to it, and a one-way code of the card that stops it being used on a second account — never the full Aadhaar number. If you cannot scan, you may instead send a photo of the card's front with the first 8 digits covered, its last 4 digits and a selfie, for a person to check; that card photo is deleted as soon as it has been checked. Your selfie is kept with the record. All of it is held in private storage that only staff checking a verification can open, and is used only to verify your identity: customers see an "Aadhaar verified" badge, never your Aadhaar details. You are asked for your consent before you scan or send anything.

Vehicle-service categories require a valid garage or business proof (garage card) on file before jobs are offered. The photo is kept in private storage that only staff can open, and is never shown to customers.

You are an independent professional, not an employee or agent of HomyZone. You are responsible for your own taxes, tools and licences.

Receiving jobs requires an active paid plan. Plans are a one-time payment and do not expire. The plan sets how many categories you can work in: ₹99 for 1 category, ₹189 for 2 categories, ₹249 for 3 categories.

Within a category you pick the exact jobs you take. You are only offered bookings for jobs you have ticked, and every chosen category must keep at least one job on.

After changing categories, further changes wait 30 days.

Trades (Carpenter, Electrician, Fan Installation, Furniture Assembly, Home Painting, Plumber) are not part of any plan. Each trade is its own membership at ₹99 for 30 days, renewed by paying again before it ends; reminders are sent 5 days and 2 days before. While a membership is not active you receive no jobs in that trade. On a trade booking the customer's ₹29 is HomyZone's platform charge, and you and the customer see each other's contact details as soon as you accept. The work you agree with the customer is yours in full: no commission is charged on trade work — the membership is the only fee.

Plan fees are not refunded once the plan is active, including when it is ended for breach.

Offers go to professionals within 25 km of the customer who offer that exact service. An offer expires if not accepted within 2 minutes; declining is free.

Accepting is a commitment to do the job at the booked time and price. You may hold at most 1 active job at once.

The customer's number is revealed once you are 50% of the way to the address, or after 10 minutes — whichever comes first. Calls may be routed through the platform.

A customer may choose you as their pro for a category after you complete a job for them. Their bookings in that category, and any job they book again with you, are then offered to you alone for 2 minutes before other partners — when you are eligible for the job, free to take it, and have a phone registered to receive offers. Declining ends your turn at once and costs you nothing; the job then goes to everyone.

Arrive within 90 minutes of the booked time. Your location is tracked from acceptance until arrival so the customer can see you coming.

Start work only after entering the customer's PIN in the app; work started without the PIN is not covered.

Do only the booked service at the listed price. Extra work must be booked through the app; charging the customer directly for anything is a breach.

On a job marked "labour only", the price covers your visit, the diagnosis and the repair work, not spare parts. Tell the customer plainly which part is needed; the customer arranges and pays for it, and you fit it as part of the same booking at no extra charge. Do not supply or sell the part yourself, and do not charge the customer for anything beyond the booked price.

Failing to arrive for an accepted job is a no-show. It carries a penalty of 10% of the job, and 3 no-shows within 30 days pause new jobs to you until the oldest of them is more than 30 days old.

For hourly jobs, extra time is billable only in half-hour blocks the customer confirms in the app.

Vehicle jobs: you are responsible for the vehicle from handover until it is returned. You may offer to drop a ready vehicle back at the fee the app shows; deliver it only if the customer accepts in the app, and collect that fee in cash at the handover — it is yours in full.

Each offer shows the arrival time you promise by accepting, and the job shows it after. A job counts as on time when the app records your arrival at or before that time, and you enter the start PIN within 20 minutes of arriving. Readings from apps that fake your location are ignored, and a job with any cannot count as on time. Your on-time rate covers the last 90 days; no-shows count as late. It may be used for partner levels and the order in which offers reach you.

If you arrive more than 15 minutes after your promised time, HomyZone gives the customer 30 coins as an apology. You are not charged for them. If you have not arrived 30 minutes after your promised time, the customer may cancel free: no trip compensation is paid, and the job counts as late in your on-time rate.

There is currently no on-time bonus. If one is introduced, its amount will be shown here.

Partners are placed at one of three levels — Starter, Silver and Gold — from their last 90 days. Silver needs 30 completed jobs, a rating of 4.50 or more, no no-shows and 85% on time. Gold needs 75 completed jobs, a rating of 4.70 or more, no no-shows and 90% on time. A rating or on-time figure counts only once it rests on at least 10 ratings or measured jobs.

Silver partners pay 1 percentage point less than the job's category commission rate, and Gold partners 2 percentage points less. The rate used is the one for your level when the job is completed, and offers show the commission at your level.

You move up as soon as you qualify. If you stop qualifying, you move down one level at a time, at most once every 30 days. The app shows your level, your numbers and what you need for the next level.

When a job is offered, eligible Gold partners are rung first, Silver partners 15 seconds later and Starter partners 30 seconds after Gold. If no partner of a higher level is available, the next level is rung straight away. The first partner to accept gets the job.

HomyZone does not switch off your account, end your plan or pause your jobs without telling you why. The reason is shown in the app: on the Home screen while jobs are paused, on the plan screen if your plan was ended, and on the screen you see after signing in if your account is switched off.

Strikes expire by themselves. A no-show counts towards a pause for 30 days; at 3 within that time new jobs pause, and they resume by themselves when the oldest drops out. A review pause (P24) lifts by itself once the bookings behind it are more than 90 days old. Levels (P44) look only at your last 90 days.

Before HomyZone switches off your account or ends your plan, a person from HomyZone calls you, and the call is recorded. The automatic pauses in P14 and P24 are not suspensions: they lift by themselves.

HomyZone gives at least 30 days' notice before raising any commission — a category's rate, the standard rate, the minimum or cap per job, or a level discount. You are told in the app the day a rise is announced, and this screen lists every upcoming change. A lower rate applies straight away. Moving between levels (P46) follows your own numbers and is not a rate change.

The first 100 partners to pay for a plan become founding partners. For 24 months from that day, a founding partner's commission rate in each category stays at the rate on that day, or on the day they added the category if that is later. If HomyZone lowers a category's rate, the lower rate applies. The level discount in P45 comes off the locked rate, and the app shows the date the rates are locked until.

A founding partner who completes fewer than 10 jobs in their first 30 days is eligible for a refund of their first plan payment, in full, once. The refund is made by HomyZone, not automatically, to the way the plan was paid for, and it does not end the plan.

Your engagement through HomyZone covers only the booked service, as listed in the app, for the price shown, in every category.

Anything that takes place between you and a customer beyond the booked service is outside the platform. Any such interaction can only happen by the free and mutual choice of the two adults involved — it is not part of any HomyZone service, and HomyZone does not arrange it, endorse it, or take any responsibility for it or for its consequences.

Neither party may hold HomyZone responsible for conduct outside the booked service. A claim, complaint, or public statement blaming HomyZone for such conduct will be treated as false and defamatory; HomyZone reserves the right to take legal action against every person involved and to remove their accounts permanently.

Offering, requesting, or negotiating anything beyond the booked service through HomyZone is prohibited and is grounds for immediate and permanent removal from the platform. Any conduct that is not mutually agreed must be reported to homyzone.support@gmail.com; HomyZone will cooperate fully with the authorities.

The platform charges a commission on every completed job, at the rate for the job's category and value band. Every offer shows that job's commission and what you keep after it, before you accept.

On online-paid jobs the commission is deducted and the rest is credited to your wallet. On cash jobs you collect the full amount and the commission is recorded as a balance you owe.

When a customer uses a HomyZone discount on a cash job, you collect the bill after the discount — the job shows the amount to collect — and the platform credits the discount to your wallet when the job is completed, so you earn the same as without it. The commission is charged on the full price. On online jobs a discount makes no difference to what you receive.

If the balance you owe the platform (commission on cash jobs and any penalty, less what online jobs have credited) reaches ₹500, you cannot accept new jobs until it is cleared from the app.

Payouts can be requested once your balance reaches ₹2,000 and are settled within 5 working days. A 6-digit payout passkey, rotated every 30 days, protects withdrawals; 5 wrong attempts lock withdrawals for 15 minutes.

When a customer cancels after you have accepted a job, a cancellation charge is applied to them. Once the platform has collected that charge, you are paid 35% of it as compensation for the trip. The amount appears in your wallet as soon as the booking is cancelled, and becomes available to withdraw after 15 days — the time the platform allows itself to collect the charge from the customer.

Your code and invite link also work for customers. A customer who signs up with them before making any booking is linked to you for good, and you become their pro in every category you offer at that time (P54). A number already registered as a partner cannot be linked.

On jobs you do for a customer linked to you, a lower own-customer commission rate applies instead of the category or level rate — or your normal rate, if that is lower; the offer shows it before you accept. Another partner doing their job pays the normal rate. Completed repeat jobs with your own customers are normal work; cancellations after contact still count as in P22 and P24.

If a new partner signs up with your partner code, you earn ₹300 once they complete 10 jobs of ₹300 or more for at least 5 different customers within 90 days of signing up.

The bonus is credited to your wallet when the target is reached and can be withdrawn after 7 days, the time a customer has to dispute the last job. A partner code must be entered before the new partner's first completed job, each mobile number can be referred only once, and the targets are fixed when the code is entered.

Jobs for a customer account on your own mobile number do not count, and the platform may cancel a referral that relies on fake, arranged or disputed jobs before its bonus is paid. The platform may change or end this offer at any time; referrals already made keep their targets.

Cancelling an accepted job counts against you. Repeated cancellations — especially of the same customer's jobs — may end your plan.

The cancellation reasons you give are recorded and may be reviewed.

Taking a HomyZone customer's work directly, or asking them to cancel and book you outside the app, is prohibited. The platform detects patterns of this (paired cancellations, customer reports) and may end your subscription without refund and remove you.

Customers can dispute a job within 7 days; you must respond with your account of it. The platform's decision is final and may reverse your credit for that job.

Your ratings are visible to customers and affect the offers you receive.

To operate the platform and resolve disputes we collect your identity and verification details (P58), your garage card if you work on vehicles (P2), the work-area point you set when you join, your garage location, an optional garage or shop name, your location while you hold a live job, and your work history. Customers see your name, photo, rating, experience, languages and "Aadhaar verified" badge, your distance and arrival time while you are on the way, and your phone number once a booking allows calling. Your garage or shop name, Aadhaar details and documents are never shown to customers. The Privacy Policy gives the full detail.

Conduct: professional behaviour, no harassment, no substance use on the job, and respect for the customer's property.

The platform may suspend or terminate your account for breach, fraud, safety complaints, or repeated no-shows or cancellations, after the call described in P52.

HomyZone's liability toward you is limited to the amounts owed to you in your wallet.

These terms may be updated. A change to charges, refunds, penalties or the data we collect is shown to you in the app and needs your agreement before you continue; other changes apply once published. Governing law: India. Jurisdiction: the courts of Ahmedabad, Gujarat. Support: ask HomyBot in the app, or write to homyzone.support@gmail.com.