Partner Terms & Conditions

You must be 18 or older, legally able to work in India, and provide accurate identity and contact details; the platform may verify them at any time.

Vehicle-service categories require a valid garage or business proof (garage card) on file before jobs are offered.

You are an independent professional, not an employee or agent of HomyZone. You are responsible for your own taxes, tools and licences.

Receiving jobs requires an active paid plan. Plans are a one-time payment and do not expire. The plan sets how many categories you can work in: ₹99 for 1 category, ₹199 for 3 categories, ₹499 for 7 categories.

Within a category you pick the exact jobs you take. You are only offered bookings for jobs you have ticked, and every chosen category must keep at least one job on.

After changing categories, further changes wait 30 days.

Plan fees are not refunded once the plan is active, including when it is ended for breach.

Offers go to professionals within 25 km of the customer who offer that exact service. An offer expires if not accepted within 2 minutes; declining is free.

Accepting is a commitment to do the job at the booked time and price. You may hold at most 1 active job at once.

The customer's number is revealed once you are 50% of the way to the address, or after 10 minutes — whichever comes first. Calls may be routed through the platform.

Arrive within 90 minutes of the booked time. Your location is tracked from acceptance until arrival so the customer can see you coming.

Start work only after entering the customer's PIN in the app; work started without the PIN is not covered.

Do only the booked service at the listed price. Extra work must be booked through the app; charging the customer directly for anything is a breach.

On a job marked "labour only", the price covers your visit, the diagnosis and the repair work, not spare parts. Tell the customer plainly which part is needed; the customer arranges and pays for it, and you fit it as part of the same booking at no extra charge. Do not supply or sell the part yourself, and do not charge the customer for anything beyond the booked price.

Failing to arrive for an accepted job is a no-show. It carries a penalty of 10% of the job, and 3 no-shows within 30 days suspend your account.

For hourly jobs, extra time is billable only in half-hour blocks the customer confirms in the app.

Vehicle jobs: you are responsible for the vehicle from handover until it is returned. Deliver it back only when the booking includes delivery.

Your engagement through HomyZone covers only the booked service, as listed in the app, for the price shown — including in personal-care categories such as spa and massage.

Anything that takes place between you and a customer beyond the booked service is outside the platform. Any such interaction can only happen by the free and mutual choice of the two adults involved — it is not part of any HomyZone service, and HomyZone does not arrange it, endorse it, or take any responsibility for it or for its consequences.

Neither party may hold HomyZone responsible for conduct outside the booked service. A claim, complaint, or public statement blaming HomyZone for such conduct will be treated as false and defamatory; HomyZone reserves the right to take legal action against every person involved and to remove their accounts permanently.

Offering, requesting, or negotiating anything beyond the booked service through HomyZone is prohibited and is grounds for immediate and permanent removal from the platform. Any conduct that is not mutually agreed must be reported to support@homyzone.in; HomyZone will cooperate fully with the authorities.

The platform charges a commission on every completed job, at the rate for the job's category and value band. Every offer shows that job's commission and what you keep after it, before you accept.

On online-paid jobs the commission is deducted and the rest is credited to your wallet. On cash jobs you collect the full amount and the commission is recorded as a balance you owe.

If the balance you owe reaches ₹1,000, new offers stop until it is cleared.

Payouts can be requested once your balance reaches ₹2,000 and are settled within 5 working days. A 6-digit payout passkey, rotated every 30 days, protects withdrawals; 5 wrong attempts lock withdrawals for 15 minutes.

When a customer cancels after you have accepted a job, a cancellation charge is applied to them. Once the platform has collected that charge, you are paid 35% of it as compensation for the trip. The amount appears in your wallet as soon as the booking is cancelled, and becomes available to withdraw after 15 days — the time the platform allows itself to collect the charge from the customer.

Cancelling an accepted job counts against you. Repeated cancellations — especially of the same customer's jobs — may end your plan.

The cancellation reasons you give are recorded and may be reviewed.

Taking a HomyZone customer's work directly, or asking them to cancel and book you outside the app, is prohibited. The platform detects patterns of this (paired cancellations, customer reports) and may end your subscription without refund and remove you.

Customers can dispute a job within 7 days; you must respond with your account of it. The platform's decision is final and may reverse your credit for that job.

Your ratings are visible to customers and affect the offers you receive.

We collect your identity and proof documents, your location while on jobs, and your work history to operate the platform and resolve disputes. Your name and rating are shown to customers.

Conduct: professional behaviour, no harassment, no substance use on the job, and respect for the customer's property.

The platform may suspend or terminate your account for breach, fraud, safety complaints, or repeated no-shows or cancellations.

HomyZone's liability toward you is limited to the amounts owed to you in your wallet.

These terms may be updated; continued use after an update means acceptance. Governing law: India. Jurisdiction: the courts of Ahmedabad, Gujarat. Support: ask HomyBot in the app, or write to support@homyzone.in.