Shipping & Delivery Policy

HomyZone, operated by Yash Mehulbhai Mandaliya, is a marketplace for home services. We do not sell, stock or ship physical goods, so nothing is ever sent to you by courier or post, and there are no shipping charges. What you pay for is a service carried out in person, at the address on your booking, by an independent professional, at the fixed price shown in the app.

Spare parts are not supplied either. Some repair and check-up services are marked "labour only": the price covers the visit, the diagnosis and the repair work. If a part is needed, the professional tells you which one, you buy it, and they fit it as part of the same booking at no extra charge. HomyZone does not supply, price, ship or warrant spare parts.

We operate only in Ahmedabad, Gujarat. A booking is offered to professionals whose service area is within 25 km of the booking address. If nobody serves your address, no professional will accept the booking, and it closes with a full refund (see section 6).

Your two PINs mark the start and end of a service. Work begins only when you give the professional your start PIN. The job is closed as delivered only when you give them your completion PIN, after you have checked the work. A receipt then appears on the booking in the app. If you pay cash, pay only at that point.

Hourly services (Instahelp) are delivered by the hour. The booking buys the first hour, and more time is added in half-hour blocks that you confirm in the app before they are billed.

Bike and car services work differently. The booking names your vehicle by registration number, and you bring the vehicle to the professional. We do not collect vehicles. Delivery back to your address is optional and costs ₹99 for a bike or ₹199 for a car. It is shown on your bill before you book, and nothing is charged if you collect the vehicle yourself.

• No professional is found. The booking closes and any online payment is refunded in full, with no fee. A cash booking has cost you nothing.
• The professional does not arrive in time. The booking is flagged as a no-show against the professional. You can get another professional at no extra cost, or cancel for free and get a full refund.
• The professional cancels. You are never charged, and any online payment is refunded in full.
• You are not there. If you are unreachable or absent for 15 minutes after the professional arrives, the booking may be closed as a no-show and charged as an “arrived” cancellation.

Refunds go back to the original payment method through Razorpay. Timelines are in our Refund & Cancellation Policy.

HomyZone Partner plans are delivered digitally. A plan activates in the partner app as soon as its one-time payment succeeds, and nothing is shipped. A payment that succeeded without activating a plan is refunded in full on request.

Ask HomyBot in the app, write to homyzone.support@gmail.com, or call +91 91041 49616 (Mon-Sat, 9:00 AM - 7:00 PM IST). Please include your booking ID. This policy summarises the customer terms; if the two ever differ, the terms shown in the app apply.

Last updated: 24 September 2026.